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| Included in the Price | |
| - | Unlimited Mileage |
| - | CDW (Collision Damage Waiver) without excess. Not covered under the included insur
ance: tires, wheels, hubcaps, undercarriage, taxi (transportation), towing, interior of car, clutch, replacement keys, 500€ deposit if a replacement vehicle is needed, rear view and side mirrors. Please see more in the Optional Insurances Section. |
| - | PAI (Personal Accident Insurance) |
| - | Third Party Insurance (TPI) |
| - | Vehicle Theft Protection Insurance |
| - | VAT (Currently 16%, from July 1, 2010 onwards 18%) |
| - | Airport Service Fee |
| - | Telephone assistance is free for every customer on weekdays between 09:00
and 18:30. There will be a service charge for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Insurance Package. (Please see the Optional Insurance section for more information.) the Company gives a 3 hour grace period for the drop-off of vehicles without any additional costs to the customers. Therefore, the Company permits customers to return their rental vehicles up to 3 hours later then the time stated on the rental contract. |
| - | One-way rentals of 7 days or more will be free of charge. Rentals are considered one-
way when the drop-off office is different from the office where the Vehicle was collected by the customer. (Please see the Extras and Additional Charges section for more information.) |
| - | The car hire contract may have a maximum duration of 90 days. After 90 days, a new contract is required. |
| Fuel | |
| - | Returning rental vehicles is done in seconds as the Company delivers its vehicles with a full
tank of fuel and clients should return the vehicle with the least amount of fuel
possible, as this reduces waiting time at check-out as well as anxiety related to filling up the fuel tank before dropping off the car. |
| - | There is no refund on unused fuel. The only exception to this rule is for rental periods of 3 days or less when we refund the client's credit card, upon request of the client at the drop-off office, with the equivalent value of the fuel left in the tank. |
| - | The cost of the petrol will be paid when the client picks up the vehicle and the price will depend on the make and model of the vehicle the customer receives. The cost of petrol will be between 40 € and 120 €, depending on the make/model of the rental vehicle supplied to the client. |
| - | Diesel vehicles are available, normally at an additional charge of 2€ per day, but diesel vehicles can never be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask for it upon arrival. |
| Extra costs | |
| - | the driving license for less than 4 years will also have to pay a fee of 3€ per day with a maximum charge of 42€ per rental. We will apply only one charge of 3€ per day with a maximum of 42€ if the customer is under the age of 25 and has had a driving license less than 4 years. |
| - | We have GPS available at many of our locations, although it cannot be reserved in ad
vance. If the customer would like GPS, they must check the availability upon arrival at
the pick-up location. The cost of GPS is 7€ per day with a maximum of 70€ per rental. GPS is not available on one-way rentals. |
| - | A minimum charge of 40€ will be applied if the returned car requires special cleaning. |
| - | One-way charges apply for rental periods lasting less than seven days. The cost of this is 30€. One-ways due to changes in flight departures/arrival destinations will in- cur a 50€ fee. |
| - | The after-hours collection (between 23:00 and 07:00) of vehicles at our Canary Islands offices, have an additional local charge of 30€ per car (flight numbers are essential). |
| - | Customers who abandon the Company vehicles at any location other then the location agreed upon on the rental agreement will be responsible for the costs assumed by the Company Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the corresponding daily rental charges and 30€ daily penalization fee. |
| - | Telephone assistance is free for every customer on weekdays between 09:00 and 18:30. There will be a service charge for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Insurance Package. (Please see the Optional Insurance section for more information.) |
| - | In the cases of an accident or Vehicle breakdown, a 500€ deposit will be necessary for the collection of a substitution vehicle. The deposit will not be necessary for any customers whom have contracted the optional Relax Insurance Package. |
| Windows wheels and tires | |
| - | The cost of this insurance is: FROM 1 DAY TO 6 DAYS: 20€ FROM 7 DAYS TO 8 DAYS: 24€ FROM 9 DAYS TO 28 DAYS: 3€ PER DAY WITH A MAXIMUM CHARGE OF 36€ MORE THAN 28 DAYS: 60 € |
| - | If the customer declines this insurance, he will be liable for damages caused to windows, tires and wheels. Towing costs or any other expenses are not covered under this insurance. Hub- caps, replacement keys, replacement vehicle deposit, battery, motor, clutch, undercarriage, rear-view and side mirrors and the interior of the car will also not be covered under this insurance. |
| Relax assurance | |
| - | The cost of this insurance is: FROM 1 DAY TO 6 DAYS: 30€ FROM 7 DAYS TO 28 DAYS: 5€ PER DAY WITH A MAXIMUM CHARGE OF 60€ MORE THAN 28 DAYS: 90€ |
| Relax Insurance Package Covers: | |
FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Windows, Side and
Rear-view Mirrors, Undercarriage, Motor, Towing, Transportation (Taxi), Clutch, Battery, Copy
of the key and delivery of the key to closest the Company office, and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown. |
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| Not Included in Any Insurance Package | |
| - | Traffic fines and all costs derived from the use of the incorrect and/or lack of petrol. |
| - | Personal effects are not covered. It is recommended having these items covered through personal travel insurance. |
| - | If customers load the car with more than the stated capacity or vehicles are taken “off- road” (unpaved roads). |
| - | It is not permitted to remove the vehicles seats. |
| - | If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident. |
| - | If the driver is not shown on the rental contract as the main or additional driver and/or if the driver is driving negligently (for example: speeding, driving on the wrong side of the road, etc.). |
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